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Service Gives Car Hire Leader Its Competitive Edge
Hertz Finland is number one in its sector and offers all the top quality services that have made Hertz a global car hire leader worldwide. The company, owned by Volvo, has 71 rental offices all over the country (including eight in Helsinki) and is ready to provide international travellers, locals and corporate clients with a range of vehicles and special rental plans. Hertz’s extensive network is especially important in the Finnish market, given the great distances within the country.
People skills also make the difference at Hertz Finland. As CEO Hannu Mikkonen explains, “Our well-educated workforce gives us an advantage. It’s important in our business for our people to have language skills, and we focus on empowerment so that our staff will always be able to make the best decisions for the company and for the client.”
Value for money
Prompt response to customers’ needs and a reputation for providing value are other reasons that Hertz is the local leader. Hannu Mikkonen says, “Our customers know that if there is ever a problem with a vehicle, we will come to them and replace the vehicle immediately. In addition, if our customers travel abroad, we can take care of them in other countries, and they can always make reservations in their own language thanks to the global Hertz reservations system. For corporate customers, the Hertz#1 Club Gold offers a number of additional advantages. We give good value for money to all our clients.”
Hertz Finland will continue to expand its state-of-theart fleet to respond to growing demand and aims to offer new options such as hybrid and electric cars as well as to continue to adopt the latest technologies. Hertz Finland is also participating in a trial programme to promote car sharing in a system in which customers use a code to access a car only when they need it. Hannu Mikkonen explains, “From Hertz International’s point of view, Finland is a good place to test such innovative programmes because this is a very high tech country and Finnish people respond well to new technologies. In addition, owning a car is expensive here and Finnish people are very environmentally conscious. I believe that what Hertz Finland implements will eventually spread to other countries.”
Hannu Mikkonen urges international investors and travellers to look into opportunities in Finland and to call on Hertz for their car hire needs.