The Crossroads Hotel, ranked the top hotel in Lilongwe, offers world-class accommodation and state-of-the-art conference facilities in the heart of the city. Ideally located next to the Crossroads Shopping Complex and just 25 minutes from Kamuzu International Airport, the Crossroads Hotel has developed a loyal following among leisure and business travellers.
The family-owned property, part of a prominent local business group, opened in 2004 and has been steadily expanded and upgraded to fulfil the needs of its international guests. Defining the Crossroads Hotel’s competitive edge, General Manager Rodney Goneso explains, “We offer luxurious rooms, two restaurants featuring a wide choice of cuisines, a beautiful spa, highly trained staff members who provide truly personalised service, and around 2,000 sq metres of meeting space.”
In fact, the Crossroads Hotel is the city’s first choice for business conferences and special events thanks to its extensive meeting areas, which can accommodate up to 800 seated guests. Crossroads Hotel is also the only hotel in Lilongwe which has a true auditorium and the only one with a sauna, Jacuzzi and steam room.
With top-quality service, flexible rates and special packages, Crossroads Hotel aims to continue to be the hotel of choice for international travellers in Malawi. Rodney Goneso points out, “To maintain our number one position in the local market, we decided to focus our attention even more on our customers to give them the best possible service, and our occupancy immediately shot up. We hire international experts to train our staff to be assured that the service they provide meets the highest standards. We also offer flexible pricing and a number of special packages.”
The hotel’s owners are currently building another hotel in Blantyre which will feature the same international-standard facilities and services for which Crossroads is known, and they plan to build a new hotel in Mzuzu as well. Rodney Gonesco explains, “We intend to grow by building new hotels all around the country, so as to maintain our leading position in Malawi’s hotel sector and continue to attract clients.”
The Crossroads Hotel anticipates growing visitor numbers as Malawi’s investment and tourism attractions become better known. Rodney Gonesco points out, “Malawi is a virgin territory for investors and there are vast opportunities here. Now is the time to come here and see everything that this country has to offer.”